Legal

Privacy Policy

Last Updated: 28 April 2025

1. Introduction

Familea ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to personal data collected through our website at famileam.pro and through direct contact with our organisation at 41 Jalan Tasek Utama, 31400 Ipoh, Perak, Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only the personal data necessary to administer our programmes and respond to enquiries. This includes:

Name and contact details (email address, phone number) provided when you submit an enquiry form or contact us directly
Details of the programme you are enquiring about or enrolling in
Technical data collected automatically through cookies and similar technologies (see Section 5)

We do not collect sensitive personal data (such as health information, financial data, or identification document numbers) through our website. Where participants share personal matters in the course of a programme, this is subject to our session confidentiality arrangements and is not recorded or stored.

3. Legal Basis for Processing

We process personal data on the following bases under the Personal Data Protection Act 2010 (Malaysia) ("PDPA"):

Consent — where you have provided explicit consent, such as when you submit a contact form or enquiry
Contractual necessity — where processing is necessary to administer a programme you have enrolled in
Legitimate interests — where we process data to respond to enquiries, improve our services, or maintain website security, provided such interests are not overridden by your rights and freedoms

4. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries about our programmes
To administer programme enrolments and send relevant programme information
To send post-programme feedback requests (you may opt out at any time)
To improve our website and programmes based on aggregated, anonymised usage data
To comply with applicable legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

Enquiry data not resulting in enrolment: deleted within 12 months
Programme enrolment records: retained for 5 years from the programme date for administrative and legal purposes
Website analytics data: retained for up to 24 months in anonymised form

6. Third-Party Services

We use a limited number of third-party services that may process your data on our behalf:

Web hosting providers — to host our website on secure servers
Email service providers — to send programme communications
Analytics services — to understand how our website is used (in anonymised form)

All third-party processors are required to handle your data in accordance with applicable law and our instructions.

7. Cookies

Our website uses cookies to support basic site functionality, remember your preferences, and understand how visitors use the site. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time through that page.

8. Your Rights

Under the PDPA and applicable data protection law, you have the following rights in relation to your personal data:

Right to access — you may request a copy of the personal data we hold about you
Right to correction — you may request that inaccurate data be corrected
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting earlier processing
Right to object — you may object to processing carried out on the basis of legitimate interests
Right to erasure — in certain circumstances, you may request that we delete your personal data

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may raise a complaint with the relevant supervisory authority in Malaysia.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include restricted access to data systems, secure email communications, and regular review of our data handling practices.

In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant authority in accordance with legal requirements.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately before providing personal data to them.

11. Children's Privacy

Our programmes and website are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or programmes after any changes constitutes acceptance of the updated policy.

13. Contact

Data Controller: Familea
Address: 41 Jalan Tasek Utama, 31400 Ipoh, Perak, Malaysia
Email: [email protected]
Phone: +60 5-547 8326